Warranty Policy

We build our lights to be trusted companions on your most demanding rides, and our warranty is a reflection of that commitment. We don't see this as just a policy; we see it as our promise to you.

At Towild, we stand behind every product that leaves our workshop. If your gear fails due to a manufacturing defect within the warranty period, we will repair or replace it. No hassle, no excuses.

Your confidence in our gear is our top priority. Below are the details of our commitment to you.

Committed to Quality: Enjoy Up to 2 Years of Warranty Coverage

  • We believe in the durability and quality of our products, and your satisfaction is our top priority. That's why we offer up to a 2-year warranty to protect your purchase against manufacturing defects.

What Our Warranty Covers

  • Manufacturing defects in materials and craftsmanship
  • Malfunctions due to normal use within the warranty period
  • Electrical components and operational failures

Warranty Duration

  • Products come with a warranty of up to 2 years from the date of purchase.

What Is Not Covered?

  • Normal wear and tear, such as minor scratches or dents
  • Damage from misuse, accidents, unauthorized repairs, or modifications
  • Consumable parts like batteries (unless specified otherwise)

Replacement and Claims Process

  • We replace rather than repair. If your claim is approved, you'll receive a new replacement item.
  • To make a claim, simply contact us with your proof of purchase and details of the issue.

How to Contact Us for Warranty Claims

Our warranty is a testament to our commitment to quality and customer satisfaction, ensuring peace of mind with every purchase.