Your questions and feedback are important to us. Whether you need help choosing the right light, have a question about your order, or just want to talk about bikes, you've come to the right place.
Our customer service team is made up of fellow riders and product experts based right here at Towild HQ. We aim to answer all inquiries within 24 business hours.
Before you write: Have you checked our FAQ Page or Warranty Policy? You might find your answer there instantly!
We love to hear from you. Our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.
Email: service1@wild-fires.com
We strive to respond to your questions within 24 hours.
Customer service chat hours: Monday - Friday : 8am - 18pm (UTC+08：00)
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